Customer Service
What is the best way to contact Flatironchi customer service?
For new orders, product specific questions, and order status question you can email us at flatironchi.com@gmail.com. For all Exchange/Return requests please also e-mail us at flatironchi.com@gmail.com with your name and a brief explanation of the problem and we will get back to you usually within 1 business day.
What happens when a product is on backorder?
If the product that you ordered is on backorder, you will be sent an email informing you of this delay. All backorders normally take approximately 3 to 7 business days to be fulfilled. Once the backorder is filled, the item will be shipped unless the customer indicates otherwise.
What happens when a product is out of stock?
If a product is out of stock, this means that Flatironchi.com has no estimated date of receiving the product into its inventory. Customers are requested to confirm whether they would like to cancel the item and order something else, or simply cancel the order.
Shopping Cart, Order Placement, and Billing
How do I add items to my shopping cart?
To move items to your shopping cart, click Add to Cart on the page of the desired product. Edit the quantity of each item if necessary.
How do I check out and finalize my order?
Once you have finished shopping, go into your shopping cart and click Check Out. You will then be prompted to enter your Shipping, Billing, and other contact information. Once you have filled in all the required fields, click Continue. You will then be prompted to verify your information. After you verify everything, click Send Order.
What address do I use for the billing address?
Under the billing address information, please enter the address to which your credit card statement is sent. This address may be different from the shipping address. The correct billing address is required to authorize your credit card and process your order.
What happens if I entered the incorrect billing address?
We will send an E-mail requesting the information from you. Your order will not be processed until we receive that information, as it is required for authorization of your credit card.
My credit card statement lists a transaction, but I have not received my order. Why is that?
When an order is placed, a standard authorization is run on your credit card for the total amount of the order. No funds are withdrawn from your account until your order is shipped. The authorization is done to ensure that funds are available. This line item will disappear from your credit card once the card is charged or if the order is canceled.
What is a CVV number and why do I need to enter it?
The CVV number (or CVN) is a 3- to 4-digit security code on the credit card and is used to establish the online shopper’s physical possession of the card. On American Express cards, it is the 4-digit unraised number on the front of the card. For Visa and MasterCard, it is the 3-digit number on the back of the card in the signature box. We cannot authorize your credit card without this number.
Shipping, Tracking , and Returns
Does Flatironchi ship to PO Boxes?
YES! Flatironchi.com CAN SHIP to PO Boxes using USPS.
Suppose I have special delivery instructions?
If you have special delivery instructions for your order, you can enter them in the Comments section at the bottom of the Checkout Page. Please note: We cannot guarantee that a package will arrive by a specific time, nor can we take responsibility if the deliverer does not leave the package in a specified location.
How do I track my order?
Flatironchi.com sends all order information, including tracking numbers, via E-mail. If delays in shipment occur due to backorders or billing issues, you will be informed as early as possible. Once your order ships, you will be sent an E-mail with package-tracking information.
Suppose I want to return something?
We have a 30 day Satisfaction Guaranteed policy. If you are unhappy with your purchase for absolutely any reason within 30 days, you can return it to us for a full refund. Please do not return anything to Flatironchi.com without first contacting us at flatironchi.com@gmail.com. All returns after the initial 30 day grace period are subject to a 15% restocking fee. Please see our Privacy Notice page for further details.
Your satisfaction is important. If you have any additional questions or concerns, please e-mail us at flatironchi.com@gmail.com.
THANK YOU FOR YOUR BUSINESS!
Product Questions
