Privacy Policy
Flatironchi.com is committed to ensuring that all your information is kept safe, secure, and confidential. Any information that you provide to us will never be sold or shared with anyone outside of our Company or used for any purpose other than the processing of your order.
Shipping
Who wants to wait for a great deal? At Flatironchi.com we'll give you FREE DELIVERY VIA EMS(USPS) on all orders - and your order will ship the very same day! (Email us at flatironchi.com@gmail.com for any Shipping Questions) So don't wait for your beauty tools - and don't pay for shipping - just get FREE SAME DAY SHIPPING at Flatironchi.com! Once your package is shipped, an E-mail containing tracking information will be sent to your Email.
Exchanges & Returns
At Flatironchi.com, we want you to be thrilled with your shopping experience with us. And if for any reason you are unhappy with your purchase and would like to receive a Brand New Exchange or Return, please follow these simple steps. You are required to contact us before sending the items back. Please note that we don't cover the shipping cost and handling charges of returns or exchanges. Also, we cannot be responsible for lost shipments
All items must meet these guidelines below:
1.All items must be unworn. Any items returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in a resalable condition.
2.Your return should contain the undamaged box and original packaging plus any accessories or extras that may have been included along with the shipment.
3.Your return should be packaged in a protective box for shipping. Items returned with postage stickers on the original box will be considered worn and will not be refunded. Only apply your shipping label to your protective box and NOT the shoe box. If your return is sent to us without a protective cardboard box, we will not be able to accept the return.
The return is valid up to 15 days after the receive date showed by the delivery tracking system. Please note that there is no guaranteed delivery date for return. Upon receipt, we process your return immediately and send a confirmation email. Please contact us if you do not receive a confirmation email within a month of your return. After we have issued the return, please allow 48 hours for your bank to return the funds to your account. It can take a full credit card cycle before the return appears on your statement.
Order Cancellation
Please contact us at flatironchi.com@gmail.com in 24 hours after you pay if you want to cancel order. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
